Terms & Conditions
About Us
This web site is owned and operated by Centrifugal Pump Services Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Centrifugal Pump Services Ltd
T/a Centrifugal Pump Online Unit Q, The Bromley Centre Bromley Road Congleton CW12 1PT United Kingdom
Phone: +44 (0) 161 428 0133
Fax: +44 (0) 161 302 9146
Email: admin [at] centrifugal-pump-online [dot] com
Vat Number 696 4277 81
Company number: 3406402
Our Contact details:
Centrifugal Pump Services Ltd
T/a Centrifugal Pump Online Unit Q, The Bromley Centre Bromley Road Congleton CW12 1PT United Kingdom
Phone: +44 (0) 161 428 0133
Fax: +44 (0) 161 302 9146
Email: admin [at] centrifugal-pump-online [dot] com
Vat Number 696 4277 81
Company number: 3406402
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Minimum order value is £75.
We accept card payments. If you are shopping from North America for example, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship.If you do not wish to pay online, you may send your card information via phone, fax or by post.
Refunds via Paypal will be subject to Paypal charges being deducted, you will not receive 100% back
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept card payments. If you are shopping from North America for example, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship.If you do not wish to pay online, you may send your card information via phone, fax or by post.
Refunds via Paypal will be subject to Paypal charges being deducted, you will not receive 100% back
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We generally use DHL as our courier when goods are despatched from us, when they are despatched direct from the manufacture various couriers are used also.
The "In Stock" reference may mean they are in stock in the UK or at the manufacture (in the UK or in Europe). If not in UK stock we will advise the delivery period direct from the manufacture by phne or email.
The "In Stock" reference may mean they are in stock in the UK or at the manufacture (in the UK or in Europe). If not in UK stock we will advise the delivery period direct from the manufacture by phne or email.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 3 business days, unless next working day is selected. International orders are generally received in under 7 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Vat number GB 696 4277 81
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. <All of our products come with a manufactures guarantee.>
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 161 428 0133 (International +44 +44 (0) 161 428 0133) or fax us on +44 (0) 161 302 9146 or write to us at T/a Centrifugal Pump Online Unit Q, The Bromley Centre Bromley Road Congleton CW12 1PT United Kingdom
Privacy Policy
Centrifugal Pump Services Limited - Privacy Policy
This notice explains why we collect your personal data from our website and how we use it and what your rights are under the General Data Protection Regulation (GDPR).
Who we are
Centrifugal Pump Services Limited is a Pump UK Specialist / Distributor for Industrial Pump Supply, Pump Solutions and we also provide Pump Repairs and Spares Services.
You can contact our Personal Data representative at:
Centrifugal Pump Services Limited
2 Congleton Lane
Chelford
Cheshire
SK11 9AG
Tel: 0161 428 0133
The data we collect
When you visit our web site, we automatically collect some usage data Centrifugal Pump Services Limited may use Google Analytics to improve our service, the user's experience and to analyse how the site is performing.
In order to provide these services for its clients, the company collects the necessary personal data by means of a form submitted from the company's web site to adequately identify and contact the client.
Our legal basis for processing the data
Personal Data: Client Name and Address
Purpose: Contact information
Legal Basis: Legitimate interests
Personal Data: Client contact phone number
Purpose: Contact information
Legal Basis: Legitimate interests
Personal Data: Employee Data
Purpose: Company administration
Legal Basis: Legal obligation
Data sharing with third parties
Data is not shared with any third parties.
Use of personal data
Centrifugal Pump Services Limited will use the personal data collected to communicate with its customers.
The rights of the data subject
" Centrifugal Pump Services Limited supports the rights of the data subject as defined in the GDPR;
" To be informed of what personal data we hold and why (this Privacy Notice)
" To request a paper or electronic copy of the personal data we hold about you
" To have inaccuracies rectified
" To have your data erased (subject to exceptions defined in the GDPR)
" To ask us to cease processing your personal data (which may prohibit the service)
" Rights in relation to automated decision making and profiling (not used)
" The right to object
Security of personal data
Centrifugal Pump Services Limited uses standard industry practice to protect the security of personal data under its control.
How you can make a complaint
If you are dissatisfied with any of our responses to your personal data request you can complain to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Web: https://ico.org.uk/
Centrifugal Pump Services Limited - Cookies Policy
Cookies are small files that a website saves on your computer or mobile device when you visit a site unless they are blocked by your browser. By continuing to browse our site, you are agreeing to our use of cookies.
Centrifugal Pump Services Limited uses analysis and performance cookies to track visitor statistics and site usage so that we can improve the ways our website works and its overall performance for users finding what they are looking for.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You might also want to visit www.aboutcookies.org which provides instructions on how to block cookies on all the major browsers. This site also explains how you can delete cookies that have already been stored on your computer as well as general information about cookies.
You should also be aware though that most cookies are harmless and restricting them may impact on the functionality of the websites you visit.
This notice explains why we collect your personal data from our website and how we use it and what your rights are under the General Data Protection Regulation (GDPR).
Who we are
Centrifugal Pump Services Limited is a Pump UK Specialist / Distributor for Industrial Pump Supply, Pump Solutions and we also provide Pump Repairs and Spares Services.
You can contact our Personal Data representative at:
Centrifugal Pump Services Limited
2 Congleton Lane
Chelford
Cheshire
SK11 9AG
Tel: 0161 428 0133
The data we collect
When you visit our web site, we automatically collect some usage data Centrifugal Pump Services Limited may use Google Analytics to improve our service, the user's experience and to analyse how the site is performing.
In order to provide these services for its clients, the company collects the necessary personal data by means of a form submitted from the company's web site to adequately identify and contact the client.
Our legal basis for processing the data
Personal Data: Client Name and Address
Purpose: Contact information
Legal Basis: Legitimate interests
Personal Data: Client contact phone number
Purpose: Contact information
Legal Basis: Legitimate interests
Personal Data: Employee Data
Purpose: Company administration
Legal Basis: Legal obligation
Data sharing with third parties
Data is not shared with any third parties.
Use of personal data
Centrifugal Pump Services Limited will use the personal data collected to communicate with its customers.
The rights of the data subject
" Centrifugal Pump Services Limited supports the rights of the data subject as defined in the GDPR;
" To be informed of what personal data we hold and why (this Privacy Notice)
" To request a paper or electronic copy of the personal data we hold about you
" To have inaccuracies rectified
" To have your data erased (subject to exceptions defined in the GDPR)
" To ask us to cease processing your personal data (which may prohibit the service)
" Rights in relation to automated decision making and profiling (not used)
" The right to object
Security of personal data
Centrifugal Pump Services Limited uses standard industry practice to protect the security of personal data under its control.
How you can make a complaint
If you are dissatisfied with any of our responses to your personal data request you can complain to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Web: https://ico.org.uk/
Centrifugal Pump Services Limited - Cookies Policy
Cookies are small files that a website saves on your computer or mobile device when you visit a site unless they are blocked by your browser. By continuing to browse our site, you are agreeing to our use of cookies.
Centrifugal Pump Services Limited uses analysis and performance cookies to track visitor statistics and site usage so that we can improve the ways our website works and its overall performance for users finding what they are looking for.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You might also want to visit www.aboutcookies.org which provides instructions on how to block cookies on all the major browsers. This site also explains how you can delete cookies that have already been stored on your computer as well as general information about cookies.
You should also be aware though that most cookies are harmless and restricting them may impact on the functionality of the websites you visit.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
If you are a private individual you are entitled to cancel your order and return the goods un-opened and unused within 7 working days for a refund subject to a minimum administration charge of £40 + vat. The original retail box should have no signs of damage or the unit is not resalable and there will be an additional charge to reflect this. We recommend photos be taken before sending back to us and a copy of such forwarded to us for reference. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days subject to deductions stated above. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
If you are a business then the distance selling rules do not apply. See terms in Ebara Data section of this web site.
Notice of cancellation of order for stock items is required in writing. Stock Items must be returned CARRIAGE PAID, and will only be accepted if in 'AS NEW condition, and will be subject to a minimum restocking charge to cover costs incurred at Centrifugal Pump Services discretion. This cost will reflect the time to process the order, administration and restocking. Orders for items to customer's specification cannot be cancelled, and must be paid for in full. They must be returned within 14 days from original supply.
Any goods returned should be in saleable condition unopened and with original packing intact.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If you are a private individual you are entitled to cancel your order and return the goods un-opened and unused within 7 working days for a refund subject to a minimum administration charge of £40 + vat. The original retail box should have no signs of damage or the unit is not resalable and there will be an additional charge to reflect this. We recommend photos be taken before sending back to us and a copy of such forwarded to us for reference. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days subject to deductions stated above. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
If you are a business then the distance selling rules do not apply. See terms in Ebara Data section of this web site.
Notice of cancellation of order for stock items is required in writing. Stock Items must be returned CARRIAGE PAID, and will only be accepted if in 'AS NEW condition, and will be subject to a minimum restocking charge to cover costs incurred at Centrifugal Pump Services discretion. This cost will reflect the time to process the order, administration and restocking. Orders for items to customer's specification cannot be cancelled, and must be paid for in full. They must be returned within 14 days from original supply.
Any goods returned should be in saleable condition unopened and with original packing intact.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.